Contact TheBungo — Editorial, Partnerships & Press

The TheBungo editorial team is always open to hearing from readers, bookmaker operators and other industry professionals. Whether you've spotted something that needs correcting in one of our reviews of new UK betting sites, want to suggest a UKGC-licensed bookmaker we haven't covered yet, or want to discuss a commercial partnership — drop us a line through the relevant channel below. Marco Bates and the rest of the editorial team read every message that lands in the inbox.

Direct Email Addresses

When You Can Expect a Reply

Most messages get an initial response within one to two working days. If your enquiry concerns a factual error, an outdated bonus figure, a licence change at a covered operator, or anything that could affect player safety, we treat it as a priority and aim to act within 24 hours. Commercial and partnership enquiries typically take three to five working days as they go through additional review at the editorial level.

Reasons to Get in Touch

We handle a wide spectrum of enquiries across the new UK betting sites segment. The most common include:

• Clarifications about how we score and rank UKGC-licensed bookmakers on our recommended list
• Corrections to published welcome offers, UKGC licence numbers, payout speeds or supported payment methods
• Reports of operators suddenly delaying withdrawals, voiding bets, or failing to honour terms
• Nominations of new UK betting sites you think deserve coverage on the site
• Questions about specific wagering requirements, minimum odds thresholds, or excluded markets at reviewed operators
• Queries about Apple Pay, Trustly Open Banking, Pay by Mobile or Paysafecard support on specific platforms
• Press and media enquiries — including comments on UKGC regulation, the 2025 deposit limit requirement, and the new betting sites market in general
• Affiliate programme proposals and commercial partnership discussions from UKGC-licensed operators
• Enquiries from journalists, broadcasters, and academic researchers covering the UK gambling industry

How to Help Us Respond Faster

Messages that include specific details get answered faster than vague ones. If you're reporting an issue with a new UK betting site we've covered, the following information speeds things up considerably:

• The name of the operator and the URL of our review page on the site
• The payment method used for the deposit or withdrawal (Visa Debit, PayPal, Apple Pay, Skrill, etc.)
• The approximate transaction amount in GBP
• The date the issue occurred
• A summary of what went wrong — delayed withdrawal, voided bet, bonus terms not as advertised, sluggish support, etc.
• Any screenshots, bet reference numbers, or timestamps you're comfortable sharing (with personal identifiers redacted)

The more specific the information, the faster the editorial team can verify the issue and update the relevant review if required.

Outside Our Scope

TheBungo operates as an independent review platform — we have no commercial connection to any bookmaker and no control over how individual operators treat their customers. As a result, there are certain areas where we cannot directly assist:

• Account disputes, frozen balances or delayed withdrawals at specific UK betting sites
• Refunds, bonus disputes or KYC verification issues at reviewed operators
• Help bypassing affordability checks, source-of-funds requests, or operator-level account closures
• Reinstatement of accounts closed under operator self-exclusion or terms breach
• Legal advice on UK or international gambling legislation
• Tax advice on betting winnings — speak to a qualified UK accountant
• Help with GamStop registration, modification, or removal — contact GamStop directly
• Help bypassing GamStop self-exclusion — we will not assist with this for principled reasons; if you feel compelled to circumvent your exclusion, please call the National Gambling Helpline on 0808 8020 133

For account-level disputes, contact the bookmaker's customer support team first. If they cannot resolve the issue, escalate it to IBAS (Independent Betting Adjudication Service) — they handle binding dispute resolution between punters and UKGC-licensed operators. For confidential gambling support, the National Gambling Helpline on 0808 8020 133 runs 24/7.

Affiliate and Partnership Enquiries

Bookmakers interested in partnership discussions should send proposals to the partnerships address above. To be clear about how this works: commercial terms have no impact on editorial coverage. A new UK betting site has to pass the 10-point evaluation framework before it lands on our recommended list — regardless of what affiliate commercial terms are on the table. Operators that fail testing — particularly those with a track record of delayed payouts or hidden bonus terms — don't make the list. We'll explain why, and that decision is not negotiable.

Where We're Based

TheBungo
128 Aldersgate Street
London EC1A 4AE
United Kingdom

Note: we're an online publication and don't hold open office hours for in-person visits. All communication runs through email.